Customer Success Manager - Portuguese & Spanish Market (IoT)

Location: Lisbon, Portugal; flexible hybrid working model with support for both in-person and virtual work.

Company

hirify.global develops IoT and connected transportation solutions, including a web-based fleet management analytics platform and an open marketplace for vehicle-data integrations.

What you will do

• Own the customer lifecycle for an SMB portfolio from onboarding through renewal and expansion.
• Define customer goals, success criteria, and actionable success plans.
• Lead implementation, training, education, and best-practice guidance to accelerate adoption and time-to-value.
• Build relationships with customer stakeholders, conduct success reviews and health checks, and resolve product, contractual, and operational escalations.
• Monitor customer health, product adoption, retention, NPS/CSAT, and recurring revenue; develop churn mitigation plans and manage the renewals pipeline.
• Identify growth opportunities, provide customer insights to Product and other teams, maintain CRM records, and improve Customer Success playbooks and tooling.

Requirements

• Business degree or relevant experience in Customer Success or Account Management, with experience in customer retention and growth.
• General understanding of IoT or telematics products; B2B SaaS experience is advantageous.
• Fluent written and verbal English, Portuguese, and Spanish.
• Strong communication, listening, negotiation, presentation, analytical, organizational, and prioritization skills.
• Experience with renewals, contracts, pricing, negotiations, upsell/cross-sell, CRM, and Customer Success tools.
• Ability to collaborate with international, global, and cross-functional teams in a dynamic environment.

Culture & Benefits

• Flexible hybrid work supported by cloud applications, collaboration tools, and asynchronous working.
• Reliable home internet connection required: at least 50 Mbps download and 10 Mbps upload.
• Work-life balance supported through virtual social events, chat rooms, and gatherings.
• Inclusive and diverse work environment with accessibility accommodations throughout recruitment and employment.
• Opportunities to innovate, learn, and contribute to a fast-paced technology company.