Customer Success Manager (SaaS)

Location: Bogota, Colombia; hybrid workplace

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer engagement platform with customer data, personalization, and journey orchestration across multiple channels.

What you will do

• Manage a portfolio of major customers and own gross retention, CSAT, health score, and lock-in score.
• Act as the primary customer contact and coordinate with Product Onboarding, Technical Account Management, and Account Management teams.
• Drive product adoption, usage, and value recognition across assigned accounts.
• Recommend relevant use cases and consult customers on effective product usage.
• Train new customers and support them with platform usage.
• Share expertise and lead internal projects without direct people management responsibilities.

Requirements

• University degree in Business, Marketing, Engineering, or a related field; an MBA is preferred.
• At least 2 years of relevant experience in customer-facing customer success, account management, or strategic consulting.
• Strong written and spoken English and Spanish.
• Strategic thinking and excellent project management skills.
• Strong customer orientation, accountability, self-motivation, and proactive problem-solving.
• Ability to build robust relationships and improve customer loyalty and adoption.

Nice to have

• SaaS experience.
• MBA degree.

Culture & Benefits

• Access to skills training and more than 16,000 LinkedIn Learning courses.
• Opportunities to share expertise through training sessions and workshops.
• Paid Spotify subscription.
• International, diverse, and inclusive work environment.
• Equal-opportunity, zero-discrimination workplace.