1 день назад
Associate Account Director (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Account Director (SaaS): Managing renewals, expansion sales, and account health across a high-volume portfolio of SMB customers with an accent on GRR and NRR ownership, pipeline forecasting, and cross-functional execution. Focus on identifying upsell and cross-sell opportunities, negotiating contracts when customers exceed usage limits, and using account data to strengthen retention and growth.
Location: United States - Remote
Company
develops digital accessibility solutions to help eliminate barriers to online content and experiences.
What you will do
- Own GRR and NRR targets for a high-volume portfolio of existing SMB accounts.
- Manage renewal and expansion pipelines, including forecasting, documentation, and CRM updates through closed-won.
- Lead customer conversations about renewals, upsells, cross-sells, and contracts that need to reflect increased usage.
- Partner with Customer Success Specialists to review account health, renewal risks, adoption, and growth opportunities.
- Prioritize a large account portfolio and collaborate with Product, Sales, Service Delivery, Customer Experience, and leadership.
- Surface customer feedback, growth blockers, competitive insights, and industry trends.
Requirements
- 1–3+ years of experience in SMB account management, expansion sales, or account management in a SaaS or B2B environment.
- Demonstrated success leading and closing renewals, upsell, and cross-sell opportunities with existing customers.
- Strong organization and capacity management skills for handling a large account portfolio and high-volume pipeline.
- Experience with accurate forecasting, CRM hygiene, data analysis, and identifying actionable trends.
- Strong communication and collaboration skills, including concise customer and cross-functional conversations.
Nice to have
- Experience in digital accessibility, compliance, or adjacent SaaS markets.
Culture & Benefits
- Purpose-driven work focused on improving digital accessibility.
- Remote work with a one-time $300 stipend to support remote work conditions.
- Competitive compensation and equity.
- 401(k), medical, dental, and vision insurance.
- Flexible PTO, 15.5 company-paid holidays, and a one-week company shutdown.
- Weekly paid family meal and a collaborative, humble team environment.
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