Key Account Manager - Customer Growth (AU)

Location: In-person at the Brisbane office, Australia; regular face-to-face client meetings often take place in Sydney and Melbourne.

Company

hirify.global is a user research platform that provides access to research participants and Certified hirify.global Researchers for organizations ranging from startups to Fortune 500 companies.

What you will do

• Own and deliver a revenue target across a portfolio of key accounts.
• Grow account spend and usage by expanding into new teams, divisions, and use cases.
• Build, qualify, forecast, and close expansion opportunities, including upsell and cross-sell of AI-enabled research.
• Sell to research, product, design, and procurement stakeholders and build business cases for contested budgets.
• Navigate security, legal, and procurement processes while maintaining deal momentum.
• Monitor account performance, manage forecasts, run client meetings, and share effective account-growth practices with the wider team.

Requirements

• At least 5 years of experience in a quota-carrying Account Management, Key Account, or Strategic Account role, preferably in SaaS or technology.
• Demonstrated success hitting growth targets, with evidence of the results.
• Experience expanding large accounts rather than only renewing them.
• Experience selling to senior stakeholders and navigating enterprise procurement.
• Strong pipeline discipline and accurate forecasting based on effective qualification.
• Ability to work independently, learn product solutions quickly, solve problems, and take ownership of goals.

Culture & Benefits

• Collaborative culture focused on winning as a team and giving and receiving constructive feedback.
• Growth-oriented environment with autonomy, curiosity, and continuous learning.
• Competitive salary with uncapped commission.
• One bonus paid day off every month, providing seven weeks of annual leave.
• Daily lunch provided at the office.

Hiring process

• Additional benefits and role details are discussed during the interview process.