Enterprise Success Manager (AUS)

Location: In-person at the Brisbane office, Australia; regular face-to-face customer meetings may include Sydney and Melbourne.

Company

hirify.global is a research platform that provides access to research participants and certified researchers, helping organizations conduct continuous, insight-driven research.

What you will do

• Build and execute strategies to increase usage and growth across strategic enterprise accounts.
• Help customers plan, scope, and deliver high-impact research projects aligned with their business objectives.
• Demonstrate hirify.global products to new teams within existing accounts and develop custom solutions.
• Build relationships through regular in-person customer meetings and participation in UX conferences and meetups.
• Track account performance, optimize usage, and maintain customer growth trajectories.
• Collaborate with Delivery, Fulfilment, Product, and Sales to ensure projects are delivered smoothly and insights create business impact.

Requirements

• At least 2–3 years of experience in a relationship-based, customer-facing role such as Customer Success Manager, Account Manager, or Partnerships Manager.
• Experience managing large strategic accounts, including accounts with $150k+ ARR or complex stakeholder groups.
• Demonstrated career progression, ownership of complex portfolios, or leadership of initiatives.
• Familiarity with long sales or renewal cycles, enterprise stakeholder dynamics, and post-sale value delivery.
• Excellent verbal and written communication, sales awareness, collaboration, independence, curiosity, and a growth mindset.
• Ability to quickly learn product solutions and use tools including Slack, HubSpot, and Google Workspace.

Nice to have

• Experience in a high-growth startup or scale-up environment involving ambiguity, experimentation, and ownership.

Culture & Benefits

• Competitive salary with bonuses for hitting and exceeding targets.
• Public transport to and from the office is covered.
• One paid hirify.global Day off each month, providing a total of seven weeks of annual leave.
• Healthy lunch is provided every day.
• Culture focused on meaningful work, community, feedback, and personal growth.

Hiring process

• Additional benefits and role details are discussed during the interview process.