Senior Services Engagement Director (AI)

Location: United States (Remote); the posting also lists Florida, USA.

Salary: $129,600–$228,000 base compensation annually, with potential commission or performance-based bonus opportunities.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experiences.

What you will do

• Own the end-to-end professional services sales motion with Account Executives.
• Shape services solutions aligned with customer outcomes, implementation success, platform adoption, and long-term value.
• Develop services proposals, statements of work, scopes, and pricing during rapid sales cycles.
• Influence deal strategy around AI expansion, customer transformation, and platform growth.
• Build trusted relationships with customers and stakeholders and identify expansion opportunities in existing accounts.
• Coordinate with delivery, product, and leadership teams to align sold services with execution capabilities.

Requirements

• 7+ years of experience in services sales, consulting, or services engagement leadership in SaaS or software environments.
• Proven ability to meet or exceed services revenue targets in fast-paced mid-market sales environments.
• Experience structuring and selling professional services engagements for software implementations.
• Experience developing statements of work, pricing models, and services proposals.
• Ability to manage multiple concurrent opportunities with strong responsiveness, accountability, communication, and stakeholder management.
• Familiarity with customer experience, contact center, or unified communications platforms and the technical aptitude to position complex solutions.

Nice to have

• Experience with the hirify.global ecosystem or CCaaS platforms such as NICE, Five9, or Amazon Connect.
• Experience in financial services, healthcare, insurance, or retail.
• Experience supporting AI-driven customer experience or digital transformation initiatives.
• Exposure to large-scale implementations, migrations, post-merger integration programs, or pod-based sales models.

Culture & Benefits

• Flexible work schedules and work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, and paid volunteer time.
• 401(k) matching, adoption assistance, and fertility treatment benefits.
• Mentorship, learning programs, leadership development, and education support.
• Well-being resources, August Free Fridays, and regionally tailored employee and family programs.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.