6 часов назад
Vice President of Professional Services (AI)
240 000 - 336 000$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Vice President of Professional Services (AI) (SaaS/Fintech): Building a predictable, outcome-driven implementation organization with an accent on AI-first service delivery, technical integrations, and operational risk reduction. Focus on scaling autonomous workflows, improving time-to-value, governing implementation performance, and leading large technical teams across the customer lifecycle.
Location: NYC Headquarters; hybrid work format
Salary: $240,000–$336,000 per year, plus equity and bonus opportunities
Company
is a fintech and worktech company providing an on-demand pay platform that helps employers support employees’ financial well-being.
What you will do
- Define the strategic vision, policies, and operating model for Professional Services and Solutions Engineering.
- Lead a multi-tiered organization and strengthen leadership depth, delivery frameworks, and operational scalability.
- Develop AI-first and autonomous workflows for configuration, mapping, testing, and proactive integration issue resolution.
- Improve implementation tooling and processes to reduce client time-to-value across Strategic, Enterprise, and SME segments.
- Partner with Client Success, Sales, Product, Engineering, and Operations throughout the customer lifecycle.
- Govern implementation KPIs covering launches, forecasts, time-to-launch, incidents, and workforce utilization.
Requirements
- 10+ years of Professional Services experience leading large-scale technical implementation teams.
- Experience driving AI or intelligent automation transformations in a SaaS or fintech environment.
- Deep understanding of HCM and/or payroll and timekeeping system integrations, migrations, and Solutions Engineering.
- Ability to develop senior leaders and manage large-scale resources, including a workforce of 40+ members.
- Strong strategic judgment, executive communication, and stakeholder influence skills.
- Bachelor’s degree in a related field or equivalent executive-level professional experience.
Nice to have
- Familiarity with Large Language Models, AI agents, and intelligent automation in B2B2C service delivery.
Culture & Benefits
- Health, vision, and dental insurance.
- Equity ownership opportunity.
- Life and AD&D insurance, plus short- and long-term disability coverage.
- Employee Assistance Program and Employee Resource Groups.
- Unlimited paid time off.
- 401(k) with company match.
- Inclusive, collaborative culture with transparent career development and peer advocacy.
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