Technical Account Manager (Cybersecurity)

Location: Singapore

Company

hirify.global provides Continuous Security Validation solutions that help organizations assess and optimize their cybersecurity posture against evolving threats.

What you will do

• Act as the primary liaison for technical questions and escalations, coordinating with Support, Product Management, and other teams.
• Help customers create success plans with critical goals and key performance indicators, then measure and report progress.
• Collaborate with Account Management on contract renewals.
• Identify opportunities to expand hirify.global usage across customer organizations.
• Lead proof-of-concept projects for upsells and participate in pilot presentations, QBRs, and ABRs with key accounts.

Requirements

• 3–5 years of experience in customer success or project management, preferably managing major accounts.
• Technical experience in cybersecurity, with strong analytical and project management skills.
• Proactive problem-solving approach and ability to make independent decisions.
• Experience identifying problems and coordinating internal resolution with technical support teams.
• Proven success building relationships with enterprise clients and exceeding performance targets.
• Excellent communication, interpersonal, multitasking, and stakeholder-management skills; fluent English required.

Nice to have

• Proficiency in an additional language.

Culture & Benefits

• Work with world-class clients in the cybersecurity industry.
• Collaborate across Support, Product Management, and Account Management functions.
• Operate in a fast-paced environment focused on customer outcomes.