Implementation Manager (German Speaking)

Location: Sofia

Company

hirify.global provides a global spend management platform that combines company cards, reimbursable expenses, and accounts payable for scaling businesses.

What you will do

• Lead customer onboarding by understanding business needs, configuring accounts, and delivering tailored training.
• Create and manage client implementation plans, coordinating internal and external stakeholders and meeting SLAs.
• Use product data and customer insights to optimize setups, increase adoption, and support customers as their needs evolve.
• Act as a trusted advisor, helping customers align hirify.global with internal processes and supporting retention through product utilization and satisfaction.
• Share customer feedback and feature requests with Product teams and propose onboarding and adoption process improvements.
• Identify qualified upsell opportunities and collaborate with Account Executives and cross-functional teams.

Requirements

• At least 2 years of experience as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or a relevant recent degree.
• Technical aptitude and the ability to understand software products in depth.
• Native or near-native German proficiency required.
• Strong verbal and written communication skills, including the ability to explain complex concepts clearly.
• Excellent organization, attention to detail, prioritization, and multitasking skills.
• Ability to learn quickly and work effectively in a fast-growing environment.

Nice to have

• Experience in the fintech industry.

Culture & Benefits

• Flat hierarchies, ownership, responsibility, feedback, and constructive critique.
• 30 days of paid holiday leave and competitive compensation.
• Flexible working hours and the opportunity to work from home.
• One-week exchange policy to hirify.global offices in London, Berlin, Barcelona, Amsterdam, or Paris.
• Funded Multisport card, office massages, personal assistant service, regular team events, and access to the hirify.global product.