Customer Success Manager (SaaS)

Location: Berlin, Germany · Hybrid

Company

hirify.global is a global SaaS HR platform helping mid-sized businesses manage and engage their workforce.

What you will do

• Build account-specific relationship frameworks with status calls, quarterly business reviews, documentation, reference management, and success planning.
• Manage a portfolio of accounts, driving adoption, engagement, value realization, renewal, and expansion.
• Understand customers’ HR objectives and develop tailored use cases and success plans.
• Act as a customer advocate while collaborating with Product, Development, Marketing, and Sales.
• Monitor account health, identify risks and opportunities, and develop churn-mitigation strategies.
• Deliver product enablement and maintain relationships with key stakeholders across customer organizations.

Requirements

• Experience in SaaS account management or customer success, owning an EU book of business with net retention targets.
• Experience in a client-facing B2B role.
• Fluent English and German.
• Executive project management skills and the ability to communicate effectively with C-suite stakeholders.
• Experience with Salesforce and web-based technologies.
• Curiosity, strong work ethic, integrity, and willingness to work in a fast-paced scale-up environment.

Nice to have

• Experience with SFDC, Asana, or ChurnZero.
• HR or HRM background.

Culture & Benefits

• Flexible hybrid working model.
• Company share options plan and pension scheme.
• 30 days of annual leave plus an additional birthday day.
• Company-wide long weekends four times a year and two social impact days for volunteering.
• Work-from-home allowance and company social events.
• Temporary remote work from anywhere in the world for up to two months after six months of employment.