Onboarding Manager - Mid Market & Enterprise Team

Location: Tel Aviv District, Israel; hybrid

Company

hirify.global provides a SaaS platform for managing deskless teams, including hiring, scheduling, training, tasks, communication, and daily operations.

What you will do

• Own end-to-end onboarding and implementation projects for mid-market customers.
• Lead discovery and system characterization sessions to understand workflows, goals, and requirements.
• Manage project timelines, milestones, dependencies, risks, and customer commitments.
• Deliver tailored training and enablement for administrators, managers, and frontline employees.
• Coordinate technical setup, integrations, configuration, and cross-functional solutions.
• Improve onboarding processes to increase scalability, efficiency, adoption, and customer success.

Requirements

• Fluent English and fluent Hebrew, spoken and written, are required.
• 3+ years of experience in B2B SaaS customer-facing roles such as Customer Success, Implementation, Onboarding, Account Management, or Technical Account Management.
• Experience managing SaaS implementations, onboarding projects, or technology adoption journeys.
• Experience working directly with Israeli customers or stakeholders.
• Strong project management, communication, presentation, organization, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, solve problems, and take ownership in a global environment.

Nice to have

• Experience managing mid-market or enterprise customers with multiple stakeholders.
• Experience with integrations, technical setup, or complex software implementations.

Culture & Benefits

• Long-term investment in employee development, training, and skill growth.
• Supportive, encouraging, and collaborative work environment.
• Regular social events, including weekly happy hours and holiday parties.
• Opportunity to contribute to tools that help deskless teams communicate, operate, and engage more effectively.