German-Speaking Customer Success Manager (B2B SaaS)

Location: Vienna or remotely from selected European locations

Salary: €2,547 gross per month minimum under the Austrian Collective Agreement, with market-rate compensation based on skills and experience.

Company

hirify.global develops award-winning productivity products with millions of users and EU-hosted, GDPR-compliant infrastructure.

What you will do

• Manage a portfolio of B2B SaaS customers across the DACH region.
• Build long-term customer relationships and manage the complete journey from onboarding to renewal.
• Analyze customer health metrics and KPIs to improve satisfaction and retention.
• Develop customer success strategies aligned with business goals.
• Collaborate with cross-functional stakeholders and structure customer success projects.
• Experiment with AI tools and digitization initiatives to improve customer workflows and team productivity.

Requirements

• At least 2 years of experience in customer success within B2B SaaS.
• Practical knowledge of customer lifecycle management and customer success best practices.
• Excellent written and spoken German.
• C2-level English for communication with customers and colleagues.
• Experience with project management and familiarity with Scrum or other agile frameworks.
• Analytical, strategic, proactive, and collaborative approach.

Culture & Benefits

• Flexible work arrangements with Office, Remote, or Flex contracts and flexible working hours.
• Workation policy, choice of hardware, and a personal learning budget.
• Employee stock ownership program and competitive compensation.
• Generous vacation policy, including birthday, Christmas Eve, and New Year's Eve days off, with additional vacation earned over time.
• Health, wellness, mental health, sports, and commuter benefits for Vienna-based employees.
• Regular company retreats, team events, a sabbatical option after three years, and professional development opportunities.

Hiring process

• Phone interview.
• Skills and values interview, challenge, stakeholder interview, and leadership interview.
• Optional offer call.