Deployment Success Manager (Robotics)

Location: Redwood City, California, United States; on-site

Company

hirify.global builds general-purpose robots powered by a proprietary embodied AI foundation model for commercial-grade work in physical environments.

What you will do

• Own customer relationships and execution across the full robotics deployment lifecycle, from kickoff through stabilization.
• Manage on-site operations during deployment ramps, go-lives, and critical operational milestones.
• Track timelines, milestones, risks, escalations, operational readiness, and tradeoffs.
• Monitor real-time operations, identify bottlenecks, and help customers adapt workflows around deployed systems.
• Coordinate with Product, Engineering, Deployment, and Operations teams to support troubleshooting and rollout execution.
• Build deployment trackers, rollout plans, operational updates, executive presentations, QBRs, and deployment reviews.

Requirements

• 2–5+ years of experience in roles combining operations, deployments, and customer-facing responsibilities.
• Experience in hardware or robotics deployments, field operations, implementation, solutions engineering, operational consulting, or intensive retail, hospitality, logistics, or industrial operations.
• Real-world physical operational deployment experience is required; SaaS-only customer success or account management experience is not sufficient.
• Ability to communicate effectively with floor supervisors, customer executives, and internal technical teams.
• Calm-under-pressure mindset, strong problem-solving skills, comfort with ambiguity, and sufficient technical literacy to explain complex system behavior.

Nice to have

• Experience with robotics, automation, or physical AI systems.
• Experience supporting early-stage pilots, proofs of concept, or scaled rollouts.
• Experience creating executive-facing decks and operational reviews.

Culture & Benefits

• Frequent on-site work in dynamic physical operating environments.
• Close collaboration with Product, Engineering, Deployment, Operations, and headquarters teams.
• Work alongside a team with backgrounds at Google DeepMind, Meta, and Cruise.