AI Engagement Manager

Location: San Francisco, United States; on-site

Company

hirify.global is building an autonomous AI Production Engineer that investigates and fixes complex software production and maintenance issues end-to-end.

What you will do

• Own the success and health of strategic enterprise customers across executive sentiment, user sentiment, adoption, and investigation quality.
• Manage enterprise-scale deployments from project scrums and requirements refinement through testing, evaluation, deployment, and rollout.
• Lead technical onboarding, training, support, adoption, and expansion across customer environments and teams.
• Build relationships with engineers, product users, executives, and cross-functional internal teams.
• Deliver Business Value Assessments and Quarterly Business Reviews that quantify outcomes such as reduced mean time to investigate and time saved.
• Surface customer insights for product and engineering teams and identify expansion opportunities with Account Executives.

Requirements

• 4+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or a related SaaS role.
• Strong technical foundation with cloud infrastructure, observability stacks, APIs, and integrations.
• Experience in observability, incident management, monitoring, or GenAI tooling.
• Excellent communication skills for technical, non-technical, and executive audiences.
• Experience defining, tracking, and improving KPIs such as WAU, NRR, and usage growth.
• Proven ability to drive adoption, recover at-risk accounts, lead expansion, and work cross-functionally.

Culture & Benefits

• Mission-driven work focused on complex engineering operations challenges.
• End-to-end ownership in a collaborative, high-trust environment.
• Competitive pay with medical, dental, and vision insurance.
• Monthly housing stipend, flexible unlimited paid time off, parental leave, and a technology stipend.
• Visa sponsorship and immigration support.
• 401(k) plan and daily in-office lunches and dinners.