Sr. Manager, Strategic Customer Success (Cybersecurity)

Location: US Off-Site / Remote within the United States

Company

TrendAI™, hirify.global’s enterprise AI security business unit, provides AI visibility and consolidated security solutions for organizations.

What you will do

• Lead the Technical Advisor deployment model across strategic Vision One accounts, including coverage, prioritization, engagement cadences, role boundaries, and escalation paths.
• Build, hire, coach, and develop a high-performing customer-facing technical team.
• Define adoption strategies and playbooks across the “Activate, Adopt, Integrate, Realize Value” customer journey.
• Serve as the senior technical escalation point for complex, high-risk, and high-value accounts.
• Partner with Account Management, Customer Success Engineering, Solution Engineering, Solution Architecture, Product, and Engineering leadership.
• Report on adoption, consumption, retention, and expansion, turning portfolio data into recommendations for senior leadership.

Requirements

• 7+ years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
• 3+ years of directly managing or leading a customer-facing technical team.
• Strong knowledge of security operations, endpoint and cloud security, identity, networking, or related cybersecurity domains.
• Experience building or scaling adoption methodologies, playbooks, or team processes.
• Hands-on experience with SaaS security tools or cybersecurity platforms.
• Must be authorized to work in the U.S. without current or future employment-based visa sponsorship.

Nice to have

• Security+, CISSP, AWS, Azure, or Kubernetes certifications.

Culture & Benefits

• Comprehensive health benefits and paid time off.
• Pre-partum, maternity, parental, medical leave, and adoption assistance.
• Mental Health Wellness Program and annual wellness incentive.
• 401(k) with company match.
• Pet insurance and a collaborative, innovative, and inclusive work environment.