Founding Customer Success Manager (AI)

Location: On-site in San Francisco or New York, United States

Company

Krea AI builds next-generation AI creative tools for text, images, video, sound, and 3D, including its Krea 2 foundation model.

What you will do

• Own post-sale customer success, including onboarding, adoption, renewals, and expansion.
• Help creative teams integrate Krea into their workflows and daily work.
• Drive product adoption and communicate weekly feature and product updates.
• Track usage and customer signals to help customers achieve more value.
• Identify expansion opportunities and manage the renewal process from risk forecasting through deal closure.
• Program manage webinars and workshops with creative leads, and share customer feedback with product and marketing.

Requirements

• Experience in Customer Success or Account Management.
• Commercial mindset with a track record of renewing and growing customer accounts.
• Experience with customer onboarding and implementation.
• Strong communication and relationship-building skills.
• Proactive, ownership-driven approach and comfort working in an early-stage environment.
• Ability to work full-time and in person at the San Francisco or New York location.

Nice to have

• Creative background, such as experience at a creative agency or a startup serving designers, artists, or studios.
• Strong understanding of creative workflows.

Culture & Benefits

• Work alongside a team building AI creative tooling.
• Competitive salary and equity packages.
• Health, dental, and vision insurance premiums covered for employees, plus health FSA and long-term disability coverage.
• Flexible PTO and a 401(k) with a 4% company-sponsored match.
• Breakfast, lunch, and dinner provided in the office, with Ubers covered to and from the office.
• International visa sponsorship may be available, including STEM OPT, OPT, H-1B, O-1, and E-3.