Customer Success Manager (AI)

Location: Austin, TX, United States; hybrid workplace

Company

hirify.global builds an AI execution layer that turns industrial and manufacturing expertise into agents for technical decisions across quoting, installation, and support.

What you will do

• Own onboarding, activation, adoption, renewal, and expansion for a defined book of B2B SaaS customer accounts.
• Build success plans tied to customer priorities and measurable business outcomes, while tracking adoption and account health in the CRM.
• Become an expert in the hirify.global platform and explain AI-driven workflows, agent behavior, accuracy validation, and the role of human judgment.
• Coach customer teams on best practices, provide product and configuration support, and lead executive business reviews.
• Identify expansion signals, develop renewal and growth business cases, and support net revenue retention.
• Bring customer feedback to Product and help create success playbooks, health scoring, and business review processes.

Requirements

• 2–5 years of experience in Customer Success, Account Management, Technical Account Management, or a similar post-sale role in B2B SaaS.
• Track record of retaining and growing a book of accounts, including ownership of renewals and expansions.
• Ability to independently manage accounts with strong organization, follow-through, and attention to detail.
• Experience with CRMs and customer success tools; familiarity with Attio or similar tools is useful.
• Strong written and verbal communication skills, empathy, commercial judgment, and credibility with executives and senior stakeholders.
• Ability to collaborate with Sales, Product, and Customer Success leadership while translating technical and AI-related details into clear customer guidance.

Nice to have

• Experience with technical, workflow-driven, or AI-powered products.
• Experience working with manufacturing, industrial, or field service customers.

Culture & Benefits

• Work with experienced manufacturing and AI leaders.
• Competitive base salary with variable compensation tied to net revenue retention.
• Meaningful equity and employer-paid benefits.
• Flexible paid time off and access to the latest AI tools.
• Values-driven environment emphasizing ownership, curiosity, and velocity.