Customer Success Manager (AI)

Location: San Francisco, United States; on-site. Visa sponsorship and a relocation stipend to San Francisco are available if needed.

Company

hirify.global builds standards and insurance for frontier AI, including hirify.global-1, a certification standard for agentic AI security.

What you will do

• Own post-certification customer success, including announcements, stakeholder coordination, GTM activation, renewals, and upsells.
• Build trusted relationships from working teams through the executive suite and develop a repeatable customer-success operating manual.
• Drive joint customer marketing activations, publishable case studies, and measurable ROI stories.
• Join customer sales calls, create bespoke enterprise sales materials, and mobilize the hirify.global network when useful.
• Support AI security reviews, create sales enablement materials, and run enablement sessions.
• Provide structured, actionable customer feedback to the product team.

Requirements

• 7–10+ years of experience in management consulting or a similar structured, client-facing problem-solving role.
• Meaningful post-sales experience inside a high-growth startup.
• Experience owning ambiguous, cross-functional problems from start to finish.
• Strong operational discipline, commercial acumen, and executive presence, including comfort with revenue responsibility.
• Experience building trusted C-suite relationships.
• Experience hiring, managing, and developing a team.

Culture & Benefits

• Values include high standards, speed, strategic awareness, openness, and emotional connection.
• Competitive annual salary and significant equity as part of total compensation.
• Health, dental, and vision insurance for employees and dependents.
• Visa sponsorship and relocation support for San Francisco.
• Daily lunch, dinner, and snacks.