Mid Market Customer Success Manager (SaaS)

Location: On-site in San Francisco or New York, United States; relocation assistance to San Francisco is available.

Salary: $140,000–$190,000 per year, plus equity and commission.

Company

hirify.global builds AI-powered products that help companies solve complex contracting problems.

What you will do

• Manage a large portfolio of mid-market SaaS accounts and prioritize work based on risk, opportunity, and usage signals.
• Lead efficient, repeatable onboarding and create success plans aligned with customer goals.
• Serve as the primary customer contact, triage issues, and manage escalations.
• Deliver product demonstrations, training sessions, office hours, and scalable adoption programs.
• Create playbooks, support content, best-practice documentation, and streamlined business reviews.
• Identify renewal and upsell opportunities and share customer trends with product and internal teams.

Requirements

• 3–7 years of experience in SaaS customer success or account management.
• Experience managing a high-volume portfolio of mid-market accounts without compromising customer satisfaction.
• Strong understanding of customer success strategies, retention planning, and process-driven account management.
• Excellent communication and interpersonal skills, including confidence in phone and group conversations.
• Ability to prioritize and triage effectively across multiple accounts.
• Experience in legal technology or working with legal professionals is advantageous.

Nice to have

• Experience working in a startup environment.
• Experience in legal tech or with legal professionals.

Culture & Benefits

• Fast-growing startup environment with significant responsibility.
• Meaningful equity in a scaling company and commission eligibility.
• Relocation assistance to San Francisco and visa and green card support where applicable.
• Medical, dental, and vision insurance, plus HSA, FSA, and life insurance.
• 401(k), commuter benefits, and unlimited paid time off.