Customer Success Manager (AI)

Location: New York City; 5 days in-person

Company

hirify.global builds AI agents that perform complex, end-to-end knowledge work for financial institutions and Fortune 500 companies.

What you will do

• Own customer outcomes across a portfolio of enterprise accounts from contract signature through renewal.
• Lead customer deployments, kickoffs, integrations, and coordination with IT and InfoSec.
• Run onboarding sessions and workshops covering agent use across email, Teams, Excel, Word, and PowerPoint.
• Drive adoption by monitoring usage, identifying successful use cases, and expanding pilots across firms.
• Manage account risks, renewals, upsells, and expansion opportunities with account executives.
• Build onboarding playbooks, health metrics, support processes, and product feedback loops.

Requirements

• 2+ years of experience in customer success, account management, implementation, or consulting.
• Experience owning and growing enterprise accounts.
• Ability to learn software quickly and explain technical concepts clearly.
• Comfort working with integrations, security questions, technical edge cases, and engineering teams.
• Strong communication skills with analysts, operators, and executives, plus commercial awareness of renewals and expansion.
• Availability to work onsite in New York City 5 days per week.

Nice to have

• Early-stage startup experience.
• Experience deploying AI, developer tools, or enterprise software.

Culture & Benefits

• Health and dental insurance.
• Monthly wellness stipend.
• 401(k) matching.
• Competitive salary and equity.
• Opportunity to work closely with founders, account executives, and the product team while helping define the customer success function.