Customer Success Manager (AI Infrastructure)

Location: On-site in San Francisco or Palo Alto, California

Company

hirify.global builds web infrastructure and programmatic access to the web for AI agents used in sales, marketing, insurance, and coding.

What you will do

• Own customer outcomes across strategic accounts and make retention and expansion a deliberate operating motion.
• Define customer success criteria before go-live and build dashboards connecting metrics to the commercial case.
• Partner with Deployed Engineering on strategic deployments and build reference architectures for priority workloads.
• Run operating cadences that turn realized ROI into expansions, renewals, and customer references.
• Route usage signals and customer friction into prioritized product feedback.

Requirements

• Experience running post-sale functions at an infrastructure or AI company.
• Ability to discuss agent frameworks, background-agent workloads, and API-based customer workflows credibly.
• Experience defining outcome metrics tied to commercial impact.
• Ability to identify expansion opportunities and renewal risk early.
• Comfort building a customer success function from scratch.
• Ability to work fully in person between the Palo Alto headquarters and San Francisco office.

Culture & Benefits

• Flat, talent-dense organization focused on technical and creative problem-solving.
• Values include customer impact, craft, rapid change, win-win outcomes, and high-conviction experimentation.
• Competitive salary and generous equity.
• Visa sponsorships available.
• 401(k) plans, unlimited vacation, daily lunch, office snacks, dinner at the office, and Caltrain pass reimbursement.