Customer Success Manager (AI)

Location: Remote in the USA, East Coast only. Applicants outside the USA cannot be hired.

Salary: Mid-level base $85,000–$102,000 plus equity and $15,000–$18,000 commission; senior-level base $107,000–$128,000 plus equity and $18,000–$22,000 bonus.

Company

Builds a generative conversational AI platform that enables enterprises to create AI assistants through an adaptable engine and no-code interface.

What you will do

• Own a portfolio of enterprise customers as the primary post-sale contact, including renewals and expansions.
• Lead customer onboarding, adoption, kick-off calls, project meetings, QBRs, and renewal discussions.
• Identify upsell and cross-sell opportunities while driving retention and revenue growth.
• Manage customer challenges and escalations while maintaining clear communication with stakeholders.
• Demonstrate business value through data, insights, and customer outcomes.
• Maintain account health records and renewal forecasts.

Requirements

• Experience managing a book of business and leading QBRs, onboarding, and renewals.
• Experience driving upsells and cross-sells in a SaaS or technology environment.
• Experience working with large customers and technical or IT stakeholders.
• Ability to explain the product credibly, run short demos, and configure business logic.
• Clear communication, structured working style, strong interpersonal skills, and cross-functional collaboration experience.
• Must be located in and a resident of the USA; visa sponsorship is not available.

Culture & Benefits

• 100% remote work with flexible hours and a dedicated remote-work budget.
• Professional development stipend and six paid education days.
• Unlimited PTO, paid sick leave, and paid public holidays.
• MacBook and other equipment required for the role.
• Health benefits, 401(k) contributions with up to a 4% match, and equity options.
• Regular remote team events and an annual company-wide offsite.