Agent Strategy Manager (B2B SaaS)

Location

Location: Dallas, United States

Salary

On-Target Earnings $160K – $220K, offers equity and commission

Company

Decagon is a leading conversational AI platform enabling brands to deliver personalized customer experiences across multiple channels, backed by top investors and focused on innovation and excellence.

What you will do

• Shape the Agent Strategy function and its operations at Decagon
• Build and maintain strategic partnerships with customers, acting as their advisor
• Guide customers through deployment from project scoping to full adoption and value realization
• Continuously develop expertise in product features and AI industry context
• Communicate effectively with stakeholders including C-level executives
• Identify new projects and collaborate with Product and Engineering teams to influence the product roadmap

Requirements

• Must have 4+ years of customer-facing experience in technical B2B SaaS roles
• Proven experience managing large customers and complex projects with multiple stakeholders
• Excellent communication and presentation skills for non-technical audiences
• Strong interpersonal, persuasion, and teamwork skills
• Business understanding of GTM sales teams and processes
• Strong technical acumen and passion for agent building process (coding not required)

Nice to have

• Familiarity with Agentic AI tool deployments in large organizations
• Knowledge of Customer Support processes and best practices
• Experience in high-growth startup environments
• Bachelor's degree in STEM or related fields

Culture & Benefits

• Medical, dental, and vision benefits for employees and families
• Life insurance, disability benefits, and retirement plans including 401K
• Parental leave and fertility/family building benefits
• Monthly wellness and lifestyle stipend
• Daily lunches and snacks in the office
• Flexible vacation policy aligned with local requirements