Customer Success Manager (AI)

Location: On-site in New York, United States

Salary: $150,000–$200,000 OTE annually, plus equity and commission.

Company

hirify.global is building an AI-powered healthcare network connecting doctors, pharmacies, payers, and biopharma companies to help patients start treatment faster and enable more effective drug research and launches.

What you will do

• Own a portfolio of provider organizations through onboarding, activation, adoption, expansion, retention, and advocacy.
• Lead workflow transformation by mapping stakeholders, building champions, securing executive buy-in, and expanding usage across teams.
• Build trusted relationships with frontline staff and executive leadership to drive measurable outcomes.
• Analyze account health, adoption patterns, provider behavior, and operational friction to identify risks and expansion opportunities.
• Lead business reviews, adoption reviews, strategic planning, and end-to-end provider escalations.
• Define and improve scalable Provider Success playbooks, health metrics, lifecycle stages, escalation paths, and stakeholder-engagement models.

Requirements

• 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role.
• Experience owning customers through onboarding, adoption, expansion, retention, and escalations.
• Consultative relationship-building skills and the ability to guide stakeholders toward measurable outcomes.
• Strong operational and analytical judgment, including portfolio management and data-driven diagnosis of customer friction.
• Strong written and verbal communication skills for building trust, aligning internal teams, and driving follow-through.
• Ability to move quickly, find practical solutions, and take ownership of demanding goals.

Culture & Benefits

• High-trust environment with high autonomy and direct communication.
• Principles centered on rigorous analysis, resourcefulness, high execution standards, and user advocacy.
• Meaningful equity and competitive compensation for full-time employees.
• Fully covered medical, vision, and dental insurance, plus One Medical, Talkspace, Teladoc, and Kindbody memberships.
• Unlimited PTO, 16 weeks of parental leave, 401(k), FSA, commuter benefits, and DashPass.
• Daily office lunch and dinner after 6:30 pm.