Customer Growth Executive (CPaaS)

Location: Shenzhen, China; hybrid work model

Company

hirify.global provides a full-stack cloud communication platform through a global network of offices and teams.

What you will do

• Build and maintain trusted relationships with assigned Tier 1 clients, supporting customer health, product adoption, and business growth.
• Act as the client focal point for business and technical expectations, escalations, feedback, and product roadmap communication.
• Meet quarterly KPIs covering gross profit, margin, cross-sells, revenue, and client growth.
• Coordinate account setup, route management, sender registration, content filtration, and platform operations with internal teams.
• Analyze and forecast client traffic, take corrective actions, and minimize financial and operational risks.
• Represent the client perspective in internal initiatives and improve account setup, monitoring, troubleshooting, and customer experience tools.

Requirements

• Strong customer orientation and ability to manage strategic Tier 1 client relationships.
• Knowledge of hirify.global products, the cloud communication platform, relevant markets, and client business use cases.
• Ability to coordinate Customer Success, Sales Engineering, Support, Platform Operations, Revenue Assurance, and other internal teams.
• Ability to analyze and forecast customer traffic and act on business, revenue, and health risks.
• Ability to maintain accurate client engagement and opportunity records in dedicated tools.
• Willingness to mentor colleagues, support onboarding, and stay current with industry trends and competition.

Culture & Benefits

• Hybrid work model with flexible working hours, subject to local regulations.
• Performance-driven bonuses, regular compensation reviews, and financial recognition.
• Employee Stock Ownership Plan with stock options.
• Time off, special leave days, and well-being support.
• Career mobility, onboarding, mentorship, upskilling, and professional training programs.
• Short- and long-term international mobility opportunities across global hubs.

Hiring process

• Candidate-facing hiring process details are available through hirify.global's hiring process information.