Senior IT Support Specialist

Location: On-site in São Paulo, Brazil

Company

hirify.global's IT team supports employees in Brazil and collaborates with the France-based IT team on company-wide IT improvements.

What you will do

• Provide Level 1 and Level 2 IT support for Brazilian users and manage ticket assignment, categorization, and follow-up.
• Maintain accurate hardware inventories covering laptops, accessories, spare equipment, and smartphones.
• Prepare and deliver IT onboarding and offboarding, including hardware, software, and access management.
• Create and update support procedures and train users on collaboration, communication, and productivity tools.
• Maintain office IT equipment, including meeting rooms, networks, and printers.
• Deliver the IT roadmap and projects while improving processes, automation, and equipment lifecycle management.

Requirements

• At least 3 years of experience in a similar IT support position.
• Professional English is mandatory.
• Availability to work on-site in São Paulo, Brazil.
• Autonomous, organized, precise, and capable of solving problems independently.
• Ability to collaborate with Brazilian users, managers, and the remote IT team in France.
• Technical curiosity and willingness to investigate root causes, learn technologies, and test solutions.

Culture & Benefits

• Work with users and IT colleagues across Brazil and France.
• Support a mixed environment of PC and Mac laptops, smartphones, and SaaS tools.
• Permanent employment in an on-site corporate IT role.