Manager Patient Experience (Healthcare)

Location: Remote within the United States, with approximately 50% travel and onsite work at client, temporary, or corporate office locations as business needs require.

Salary: $80,100–$120,150 based on experience.

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for hospitals, health systems, and affiliated physician groups.

What you will do

• Lead patient experience strategy across multiple facilities and serve as the regional liaison for client and internal leadership.
• Present insights, recommendations, and progress reports in executive-level meetings.
• Oversee regional patient experience programs, KPIs, dashboards, scorecards, action plans, and service recovery processes.
• Analyze complex and predictive data to identify trends, risks, mitigation strategies, and improvement opportunities.
• Manage strategic initiatives, technology adoption, process enhancements, and change management throughout the client lifecycle.
• Coach and mentor leaders and associates while fostering accountability, innovation, inclusion, and service excellence.

Requirements

• 5–7 years of experience in healthcare.
• Strategic thinking, problem-solving ability, attention to detail, self-motivation, and a service-oriented approach.
• Ability to coach and develop others and work hands-on across multiple initiatives.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Demonstrated advanced use of AI and experience managing teams that apply AI to process and technology improvements.
• Willingness and ability to travel approximately 50% and work onsite at client, temporary, or corporate office locations.

Nice to have

• HFMA Certified Revenue Cycle Representative certification within 9 months of hire.
• Certified Patient Experience Professional certification within 12 months of hire.

Culture & Benefits

• Comprehensive healthcare, time off, retirement, and well-being benefits.
• Paid professional certifications and tuition reimbursement.
• Bonus and quarterly and annual incentive programs.
• Culture focused on collaboration, growth, innovation, work-life flexibility, and recognition.
• Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.