7 часов назад
Senior Practice Manager (Athena EMR)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Practice Manager (Athena EMR): Leading day-to-day clinical operations, Medical Assistant teams, provider support, scheduling, and Athena workflows across remote and in-clinic settings with an accent on operational efficiency, patient experience, and workflow optimization. Focus on redesigning clinical workflows, managing capacity and performance metrics, coaching frontline teams, and proactively resolving scheduling and EMR challenges.
Location: United States; remote workplace
Company
is a technology-enabled pulmonary care organization supporting the Dresden Family Clinic through remote patient monitoring and proactive clinical engagement for patients with chronic respiratory diseases.
What you will do
- Lead Medical Assistant teams across virtual and in-clinic settings, defining workflows, productivity standards, and performance metrics.
- Oversee provider operational support, including scheduling, patient preparation, documentation, workflows, capacity, and utilization.
- Act as the primary escalation point for scheduling, workflow, Medical Assistant, and EMR-related issues.
- Serve as the operational subject matter expert for Athena, optimizing templates, appointment types, task routing, documentation, scheduling, and reporting.
- Monitor patient feedback, satisfaction, operational trends, and team performance to drive continuous improvement.
- Lead hiring, onboarding, training, coaching, performance management, team development, and KPI management.
Requirements
- Extensive hands-on experience with Athena EMR/Athenahealth is required; candidates without significant experience will not be considered.
- At least 5 years of progressive healthcare operations experience.
- Experience managing Medical Assistants or similar frontline clinical support teams.
- Experience leading teams in virtual or remote and in-person clinical environments.
- Experience managing provider templates, appointment types, capacity, and utilization.
- Experience with ambulatory, outpatient, telehealth, hybrid, or multisite healthcare operations, including workflows, SOPs, metrics, and accountability systems.
Nice to have
- Experience in high-growth healthcare, digital health, telehealth, or multisite clinical organizations.
- Experience with patient experience, hospitality, concierge service, or service excellence programs.
- Experience with healthcare KPIs, workforce planning, and capacity management.
Culture & Benefits
- Patient-centered approach focused on making healthcare personal, responsive, and welcoming.
- Values include ownership, clarity, continuous learning, confident humility, and meaningful problem-solving.
- Remote work is supported, with clinical operations spanning virtual and in-clinic settings.
- Commitment to diversity, inclusion, nondiscrimination, and reasonable accommodations for qualified individuals with documented disabilities.
- Startup environment focused on improving care for patients with cardiopulmonary diseases.
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