Customer Success Manager, Enterprise Tech (AI)

Location: San Francisco, CA or New York City, NY; hybrid work with staff expected to be in an Anthropic office at least 25% of the time

Annual salary: $151,840–$200,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with decision-makers at complex enterprise technology organizations and identify optimization and expansion opportunities.
• Own customer operations across the account lifecycle, including readiness assessments, success plans, operational health reviews, and Executive Business Reviews.
• Advise customers on Anthropic products, including Claude API, Claude Code, and Cowork, and guide solution selection, implementation, and usage growth.
• Monitor consumption and usage patterns, develop ROI hypotheses, quantify outcomes, and support continued investment.
• Lead change-management and enablement programs, including Train the Trainer initiatives, Centers of Excellence, and organization-wide adoption efforts.
• Represent customer insights internally by collaborating with Product, Product Management, and account teams on roadmap awareness and customer needs.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level.
• Experience leading organization-wide change or adoption programs involving multiple functions and hundreds of users.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns across technical and executive stakeholders.
• Proven ability to manage multiple enterprise accounts in parallel, maintain strong relationships, and deliver measurable outcomes.
• Bachelor’s degree or equivalent education, training, or experience in a relevant field.

Nice to have

• Experience with high-growth and established technology companies.
• Hands-on experience building with Claude Code and automating workflows with agents, skills, and tooling.
• Passion for AI and responsible development of advanced AI systems.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and long-term goals for trustworthy, steerable AI.
• Competitive compensation, benefits, optional equity donation matching, generous vacation, and parental leave.
• Flexible working hours and office collaboration.
• Visa sponsorship is available, with immigration-lawyer support, subject to role and candidate eligibility.
• Commitment to diverse perspectives and responsible AI development.