Lead Customer Experience Technical Engagement Manager (SaaS)

Location: United States. Support west coast clients on an optional 11:00 AM to 8:00 PM Eastern shift and participate in on-call rotations outside normal business hours.

Base pay: $102,300–$147,050 per year, with potential performance-based bonuses and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform with workforce insights and AI capabilities for improving productivity, talent management, HR, and payroll operations.

What you will do

• Serve as the primary executive relationship manager for premium enterprise accounts.
• Lead executive advisories, quarterly business reviews, and strategic governance sessions.
• Drive customer adoption, retention, optimization, and measurable business value.
• Provide technical stewardship across hirify.global Pro, Pro WFM, Workforce Central, and PLUS Central.
• Lead root cause analysis and resolution of escalated customer issues.
• Coordinate Watchtower/Command Center, Product, Engineering, Services, and other internal teams around customer objectives.

Requirements

• 5+ years of experience in HCM, HRIS, or enterprise SaaS customer success, consulting, or technical advisory roles.
• Knowledge of hirify.global Pro Workforce Management, including Advanced Scheduling and/or TeleStaff.
• Experience consulting with enterprise customers at both business and technical levels.
• Excellent communication, facilitation, relationship-building, and organizational skills.
• Ability to manage multiple priorities and work outside normal business hours, including on-call rotations.

Nice to have

• Experience driving adoption, optimization, or transformation initiatives.
• Familiarity with data analytics, integrations, and system optimization.
• Business acumen for aligning technology with strategic goals.
• Healthcare industry experience in customer-facing technical support, implementation, consulting, or services.

Culture & Benefits

• Work focused on workforce technology, HR, payroll, productivity, and talent outcomes.
• Collaborative environment with cross-functional coordination across Product, Engineering, Services, and customer operations.
• Performance-based bonus eligibility and restricted stock unit awards.
• Benefits and workplace flexibility are provided as part of hirify.global employment.