Customer Success Manager (AI)

Location: Remote

Base salary: $90,000–$120,000 per year, depending on experience and fit.

Company

hirify.global is a YC W23 startup backed by Initialized Capital, building an AI-native operating platform for project-based contractors across sales, project management, field operations, service, payments, and customer communication.

What you will do

• Own customer onboarding and go-live from handoff through successful implementation.
• Configure the platform around customer workflows and drive adoption through coaching, health checks, QBRs, and proactive engagement.
• Monitor account health and churn risk, handle escalations, and own renewals and de-escalations.
• Coordinate with Product, Engineering, Sales, and Solutions Engineering to resolve issues and improve customer outcomes.
• Translate customer feedback into clear product inputs and identify expansion opportunities.
• Help build scalable Customer Success processes, playbooks, and systems.

Requirements

• Strong communication skills and the ability to build trust quickly with customers.
• Excellent organization and the ability to manage multiple customer relationships simultaneously.
• Comfort learning complex software and understanding operational workflows.
• Proactive problem-solving approach with willingness to investigate product issues directly.
• Ability to work with ambiguity and take ownership without a detailed playbook.
• Experience in Customer Success, implementation, account management, or a similar customer-facing role is preferred.

Culture & Benefits

• Remote work.
• Equity in hirify.global.
• 70% medical coverage.
• 15 days of paid time off per year.
• 5 paid sick days per year.
• Hands-on work with customers, founders, engineers, and a small fast-moving startup team.