Customer Success Manager (SaaS)

Location: Remote; candidates must be currently located in Canada and legally authorized to work there. Occasional travel to meet clients may be required.

Salary: £28,880–£36,100 annually, plus commission, 2,000 options, and 20% variable compensation.

Company

hirify.global provides SaaS-based background checks that simplify trust and verification for employment, housing, and other opportunities.

What you will do

• Develop account plans and manage customer onboarding, ramp-up, renewals, and the full customer lifecycle.
• Build long-term relationships through proactive customer meetings, quarterly business reviews, and executive-level advocacy.
• Identify and close upsell, cross-sell, and expansion opportunities to grow B2B revenue and margin.
• Own escalated customer issues and collaborate with cross-functional stakeholders to resolve complex challenges.
• Track customer stories, opportunities, onboarding progress, at-risk accounts, and churn using HubSpot.
• Use customer data to create success plans, reduce churn, and improve loyalty.

Requirements

• Proven experience in customer success, account management, or a related field with a record of successful customer engagement.
• Strategic account management experience and demonstrated success driving customer growth through expansion initiatives.
• Strong analytical, problem-solving, communication, and presentation skills.
• Experience advocating for customers at executive level and collaborating across departments.
• College or university degree, or equivalent work experience.
• Must be currently located in Canada and legally authorized to work in Canada.

Nice to have

• Experience with SaaS products and the background check industry.
• Certifications in customer success or customer support.

Culture & Benefits

• Remote-first environment with flexible remote arrangements.
• 32 days of paid time off per year.
• Company-paid benefits starting on day one.
• Work-from-home allowance.
• Professional development budget.
• Collaborative, customer-focused culture with direct feedback and high standards.

Hiring process

• Selected candidates must complete a background check.
• Recruitment uses AI tools to organize applications and identify early matches, while rejection decisions are made by people.