Customer Success Representative (AI)

TL;DR

Customer Success Manager (LegalTech): Manage post-sales customer experience and onboarding for an AI-driven LegalTech platform with an accent on structured onboarding, stakeholder alignment, and driving user adoption. Focus on guiding customers through change management and maximizing value realization from the product.

Company

hirify.global is a pioneer of Legal-Grade™ AI for enterprise, recognized globally for innovation in legal technology and backed by top-tier investors.

What you will do

• Own and manage the post-sales customer experience across the product suite
• Lead structured onboarding engagements with clear milestones and stakeholder alignment
• Partner with customers to adopt AI-driven legal workflow solutions
• Guide customers through change management and drive user adoption
• Build trusted relationships with key legal and business stakeholders
• Collaborate with Sales, Implementation, Product, and Support teams to ensure seamless customer journeys

Requirements

• Experience in Customer Success, Account Management, Project Management, Implementation, or legal roles transitioning into LegalTech
• Ability to manage structured onboarding and customer-facing projects
• Experience supporting technology adoption and organizational change
• Strong organizational, communication, and stakeholder management skills
• Analytical and solution-oriented mindset
• Bachelor’s degree or equivalent experience

Culture & Benefits

• Discretionary quarterly bonus