Customer Success Manager (SaaS)

Location: Remote within Canada. Candidates must be currently located in and legally authorized to work in Canada. Occasional travel to meet clients may be required.

Salary: CAD 52,880–66,100 annually, plus commission and 20% variable compensation.

Company

hirify.global provides background screening products that simplify access to jobs, homes, and other opportunities.

What you will do

• Develop and execute account plans, own customer onboarding and lifecycle success, and support contract renewals.
• Identify and close upsell, cross-sell, and expansion opportunities to grow B2B revenue and margin.
• Lead quarterly business reviews and conduct approximately 5–8 proactive customer meetings per week.
• Act as the primary contact for escalated issues and coordinate cross-functional solutions.
• Track customer stories, opportunities, onboarding progress, at-risk accounts, and churn using HubSpot.
• Analyze churn risks and implement mutual success plans to improve retention and loyalty.

Requirements

• Proven experience in customer success, account management, or a related field with a record of successful customer engagement.
• Experience with strategic account management, customer growth, and expansion initiatives.
• Strong analytical, problem-solving, communication, and presentation skills.
• Experience advocating for customers at an executive level and collaborating across departments.
• College or university degree, or equivalent work experience.
• Current residence in Canada and legal authorization to work in Canada are required.

Nice to have

• Experience with SaaS products and the background check industry.
• Certifications in customer success or customer support.

Culture & Benefits

• Remote-first environment with flexible remote arrangements and a work-from-home allowance.
• 32 days of paid time off per year.
• Company-paid benefits starting on the first day.
• Professional development budget.
• Collaborative, inclusive culture focused on customer outcomes, learning, urgency, and constructive feedback.

Hiring process

• Selected candidates must complete a background check.
• Recruitment is supported by AI tools for application organization and early matching, while rejection decisions are made by humans.