Field Service Engineer (Medical Devices)

Location: New York, United States; hybrid. The role supports clinical sites across the United States.

Salary: $81,000–$99,000 estimated base salary per year

Company

hirify.global develops non-invasive clinical scanning technology and combines proprietary technology with direct clinical care to provide data-driven preventative health insights.

What you will do

• Install, maintain, service, upgrade, and retrofit clinical scanning instruments across US clinical sites.
• Ensure instrument reliability, operational uptime, and minimal downtime for clinical teams.
• Collaborate with Engineering, Clinical Operations, and cross-functional teams in the United States and Europe.
• Translate field performance insights into product, process, and service improvements.
• Establish consistent documentation, reporting, and compliance standards for installations and service activities.
• Support the expansion of field service capabilities as the US clinical footprint grows.

Requirements

• Technical certification, an associate degree, or equivalent experience in engineering, biomedical, or a technical field.
• At least 5 years of hands-on experience in field service engineering, technical support, instrumentation, or a similar role.
• Experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
• Strong troubleshooting, analytical, problem-solving, communication, and attention-to-detail skills.
• Strong written and verbal English communication skills required.
• Ability to work independently and collaborate across teams and geographies.

Nice to have

• Bachelor’s degree in engineering, biomedical engineering, electronics, or a related field.
• Experience with clinical, healthcare, diagnostic, or medical device technologies.
• Exposure to regulated environments or quality and compliance standards.
• Experience supporting distributed or multi-location service environments.
• Familiarity with preventive maintenance programs and continuous improvement methodologies.

Culture & Benefits

• Work on technology designed to make preventative care more accessible.
• Collaborate with engineering and clinical operations teams across the United States and Europe.
• Combine hands-on technical work with cross-functional problem-solving and continuous improvement.