Field Service Engineer II (Medical Devices)

Location: Onsite in the RTP Area 5 days per week, Monday–Friday, 8:00 AM–5:00 PM. Travel by air and ground transportation is required as needed.

Salary: $38.46–$43.27 per hour

Company

hirify.global develops medical and scientific instruments for biopharmaceutical, clinical, biotechnology, and in vitro diagnostic applications, serving customers in more than 100 countries.

What you will do

• Install, maintain, repair, and troubleshoot Advanced Instruments equipment onsite and remotely.
• Complete pharmaceutical IQOQ, annual OQ, clinical validations, preventive maintenance, and field modifications.
• Diagnose mechanical, electrical, electromechanical, electronic, and application-level issues.
• Schedule installations, preventive maintenance, repairs, and other field events while managing customer communications and follow-up.
• Maintain service records, reports, tools, test equipment, calibration status, and car-stock inventory.
• Provide technical support and field training for junior and other Field Service Engineers, escalating service delivery issues when needed.

Requirements

• At least three years of work experience in the medical device industry.
• Experience diagnosing and repairing mechanical, electromechanical, or electronic equipment and responding to customer concerns.
• Proficiency with Microsoft Word, Excel, Outlook, Salesforce, and Teams.
• Strong analytical, communication, interpersonal, time-management, decision-making, and problem-resolution skills.
• Valid driver’s license and ability to safely operate a motor vehicle for job responsibilities.
• Ability to travel, work independently in changing customer-site environments, and lift or transport equipment and materials weighing up to approximately 25–50 pounds.

Culture & Benefits

• Flexible medical, dental, and vision coverage.
• Competitive 401(k) company match, bonus program, generous paid time off, and paid holidays.
• Tuition reimbursement and professional development opportunities.
• Flexible work arrangements are available across the company, while this role is onsite in the RTP Area.
• Employee engagement events and subsidized food options at selected Massachusetts and Maine offices.