Customer Success Professional (AI)

Location: Hybrid role based in the New York City hub, United States. Travel of up to 25% domestically and internationally may be required.

Compensation: NYC OTE $186K–$219K, plus potential equity and commission.

Company

Writer provides an enterprise AI platform for building and deploying AI agents grounded in company data and powered by enterprise-grade large language models.

What you will do

• Own activation and platform success across a portfolio of enterprise customers.
• Understand customer use cases, business objectives, and success metrics, then translate them into custom AI workflows and solutions.
• Design activation strategies using champion programs, office hours, usage dashboards, customized training, and workshops.
• Build advocate, champion, and power-user communities that support peer-to-peer learning and scalable enablement.
• Facilitate live and virtual instructor-led workshops tailored to different audiences.
• Use customer feedback and adoption data to improve materials, identify training opportunities, and collaborate with stakeholders and executive sponsors.

Requirements

• At least 5 years of experience owning activation success and driving measurable adoption outcomes.
• Experience implementing champion programs, office hours, dashboards, workshops, and other activation strategies.
• Ability to scope, design, and deliver custom AI solutions and demos for customer use cases.
• Strong technical communication skills and the ability to explain concepts and business value to varied audiences.
• Expertise delivering live and virtual instructor-led workshops and customizing educational content.
• Strong relationship-building, program management, advisory, collaboration, and continuous-improvement skills.

Culture & Benefits

• Hybrid work from the New York City hub with a fast-paced, experimental, feedback-driven environment.
• Generous paid time off and company holidays.
• Medical, dental, and vision coverage, plus paid parental leave and fertility and family-planning support.
• Flexible spending accounts, dependent-care FSA options, and eligible-plan HSA contributions.
• Annual wellness and learning-and-development stipends.
• Company stock options, 401k, and company and team off-sites.