Senior Customer Success Manager (Mid-Market)

Location: United States - Remote

Company

hirify.global provides telehealth support solutions that help companies deliver virtual care to patients across all 50 states.

What you will do

• Manage a portfolio of growing mid-market accounts and own renewal strategy.
• Develop and execute success plans that drive measurable outcomes, adoption, and platform utilization.
• Build relationships with multiple stakeholders and align account goals and performance.
• Monitor engagement and account health, mitigate churn risk, and implement recovery plans.
• Identify upsell and expansion opportunities and collaborate with Sales on execution.
• Conduct business reviews, analyze trends, communicate ROI, and share customer insights with Product and Leadership.

Requirements

• 4–6+ years of Customer Success or Account Management experience.
• Demonstrated success with renewals and revenue retention, preferably in B2B SaaS.
• Experience managing contracts, renewal conversations, expansion discussions, and structured success planning.
• Ability to navigate multiple decision-makers, align priorities, and coordinate across teams.
• Strong analytical skills with the ability to translate performance trends into strategic recommendations.
• Ability to anticipate risks and act before they affect retention.

Nice to have

• Familiarity with healthcare delivery models or telehealth ecosystems.

Culture & Benefits

• Remote work environment.
• Relatively flat organizational structure.
• Autonomy to bring ideas forward and implement them.
• Culture centered on Autonomy, Competence, and Belonging.