Premium Audit Operations Specialist I

Location: Remote within the United States; U.S. territories are excluded. Reliable high-speed internet is required.

Salary: $20.25–$24 USD per hour

Company

hirify.global uses technology to make commercial insurance more affordable and accessible for small businesses.

What you will do

• Review and process completed audit worksheets from field, phone, mail, and virtual audits.
• Process audit adjustments and endorsements within assigned authority limits, escalating complex cases when needed.
• Identify classifications using PAAS, NCCI, and applicable state-specific tools across multiple jurisdictions.
• Communicate audit results and future policy changes to insureds and agents by email.
• Coordinate handoffs from audit completion to billing, including payment plans and customer agreements.
• Document best practices, provide process feedback, and support new technologies and process improvements.

Requirements

• At least 1 year of experience as a premium auditor or premium audit reviewer.
• Experience with Workers’ Compensation and standard audit operations.
• Knowledge of premium audit procedures, regulatory compliance, and state regulations.
• Proficiency with PAAS, NCCI, audit software, and Google Workspace applications.
• Ability to analyze accounting records and payroll documentation, with basic billing and payment processing knowledge.
• Strong written and verbal communication, customer relationship, organizational, confidentiality, and prioritization skills.

Nice to have

• Knowledge of WCIRB, PCRB, and DCRB rules and regulations.
• Customer service experience in insurance or financial services.

Culture & Benefits

• Remote work for team members based in the United States.
• Comprehensive health plans.
• Generous paid time off.
• 401(k) matching.
• Parental and caregiver leave.
• Potential discretionary bonuses for eligible team members based on company performance.