3 дня назад
IT Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Specialist (Enterprise IT): Supporting internal users and enterprise operations through Tier II helpdesk services, hardware and software troubleshooting, account administration, and network connectivity support with an accent on Windows, Mac, mobile devices, Microsoft 365, and wireless infrastructure. Focus on diagnosing complex end-user issues, resolving requests on the first call, improving helpdesk efficiency, and developing incident-management procedures.
Location: DFW01_02, United States; supports enterprise operations teams across multiple US time zones.
Company
provides data center infrastructure and enterprise operations services.
What you will do
- Provide first-line and Tier II support for employees, customers, vendors, and contractors through inbound helpdesk requests.
- Diagnose and resolve issues involving Wi-Fi, remote connectivity, hardware, software, applications, peripherals, printers, copiers, IP telephony, and mobile devices.
- Install, configure, update, wipe, and repair Windows and Mac desktop systems, laptops, iPhones, and Android devices.
- Administer corporate user accounts and groups in Microsoft Active Directory and support Microsoft Office 365 applications.
- Track requests through resolution, aiming to resolve issues on the first call and improve ticket-handling efficiency.
- Contribute to enterprise IT projects, wireless network support, and procedures for identifying, documenting, escalating, and managing incidents and requests.
Requirements
- High school diploma or equivalent and 3–4 years of proven helpdesk experience in a Tier II support environment.
- Strong understanding of computer systems, mobile devices, applications, and enterprise IT environments.
- Experience troubleshooting wired and wireless LAN, WAN, and networking issues.
- Working knowledge of Microsoft and Mac operating systems and Microsoft Office products.
- Ability to diagnose and resolve basic to complex end-user technical issues.
- Excellent oral and written communication skills.
Nice to have
- Microsoft Client or Server certification.
- Experience with SharePoint, Salesforce, or ServiceNow.
Culture & Benefits
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holiday pay.
- Short- and long-term disability, life insurance, and optional supplemental coverage.
- Health savings and flexible spending accounts, employee assistance, wellness programs, and gym membership.
- Equal opportunity workplace focused on diversity, inclusion, safety, and professional development.
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