IT Support Specialist (AI)

Location: Dubai, United Arab Emirates; on-site

Company

Cohere is a security-first enterprise AI company building foundation models and end-to-end AI products for business use.

What you will do

• Serve as the first point of contact for internal employees and manage support requests through the ticketing system.
• Troubleshoot workstations, laptops, mobile devices, networks, printers, peripherals, and meeting-room technology for on-site and remote employees.
• Manage employee onboarding and offboarding, including device setup, access provisioning, hardware readiness, and secure account deactivation.
• Support user accounts, password resets, MFA, SSO, email, Slack, Google Workspace, and other productivity tools.
• Track hardware inventory, coordinate repairs and replacements, and maintain support procedures and knowledge-base articles.
• Use automation, scripting, and modern DevOps practices to reduce manual work and improve IT support operations.

Requirements

• 3–7 years of experience in help desk, internal IT support, or a similar technical support role.
• Professional proficiency in English, with strong written and spoken communication skills.
• Experience supporting user accounts, password resets, MFA, and SSO with Okta and Google Workspace.
• Experience with MDM platforms such as Iru for macOS and Microsoft Intune for Windows.
• Basic knowledge of TCP/IP, DNS, Wi-Fi, and VPN; familiarity with UniFi/Ubiquiti equipment is useful.
• A patient, helpful, solutions-oriented approach with strong follow-through when supporting technical and non-technical colleagues.

Culture & Benefits

• Full health and dental benefits, including a separate mental-health budget.
• Six weeks of paid vacation and 100% parental-leave top-up for up to six months for either parent.
• Annual benefits for arts and culture, fitness and wellness, quality time, and workspace improvements.
• Education and learning stipend for conferences, courses, and coaching.
• Lunch stipend of $75/£75 or equivalent in local currency, plus office lunch programs and snacks.
• Home-office stipend, co-working benefit, and access to company events and annual offsites.