Partner Account Manager (Fintech)

Location: NYC Headquarters, hybrid

Salary: $130,000–$175,000 annually plus equity

Company

hirify.global operates an on-demand pay technology platform that helps employers provide employees with access to earned wages.

What you will do

• Manage key external partnerships, with a primary focus on a strategic banking partner and additional banks, card associations, processors, and vendors.
• Monitor relationship health, vendor performance, SLAs, escalations, invoices, and payments.
• Lead quarterly business reviews and align partners with roadmaps, initiatives, and strategic objectives.
• Build and maintain reports, dashboards, and performance metrics for vendor KPIs, card programs, customer satisfaction, and growth.
• Monitor cardholder experience, identify pain points, and propose strategic improvements.
• Coordinate reporting and stakeholder alignment across Consumer Financial Solutions, Product, Customer Service, and Operations.

Requirements

• Bachelor’s degree in a business-related field or equivalent work experience.
• Required experience with debit, prepaid, and credit card products.
• 5+ years of experience in operations, vendor management, and vendor invoicing, preferably within the card ecosystem.
• Ability to prioritize multiple projects and complete them on time.
• Customer-centric mindset and strong analytical thinking.
• Advanced Excel proficiency and experience with report-building tools such as Tableau or Cognos.

Nice to have

• Experience with on-demand pay.
• Knowledge of Visa rules, regulations, and card-program policies.

Culture & Benefits

• Health, vision, and dental insurance.
• Equity ownership opportunity.
• Life and AD&D insurance, plus short- and long-term disability coverage.
• Employee Assistance Program, Employee Resource Groups, company events, and unlimited PTO.
• 401(k) with company match.
• Inclusive, collaborative culture with transparent career development and peer advocacy.