Senior Enterprise and Strategic Account Representative

Location: Nashville, Tennessee, United States; hybrid work with at least 3 days per week in the office. A relocation stipend may be available for relocation to a hirify.global hub.

Salary: $20.68–$25.95 USD per hour for Nashville, TN.

Company

hirify.global builds an AI-powered data platform for safe and fair verification and decision-making in hiring and other high-trust situations.

What you will do

• Handle high volumes of customer inquiries across multiple channels and resolve complex issues while meeting quality and deadline standards.
• Serve as a subject matter expert for products, features, common issues, and specialized Enterprise and Strategic accounts.
• Maintain relationships with Sales, Customer Success, Implementations, Shared Services, and Escalations teams.
• Identify operational gaps, analyze customer issue trends, and recommend improvements to support processes.
• Build knowledge-base and training materials, support onboarding customers, and provide reports and insights to Success teams.
• Research complex inquiries, protect sensitive information, and assist other Support teams as needed.

Requirements

• 3+ years of experience in a customer-facing role.
• Strong written and verbal communication, analytical, research, problem-solving, and critical-thinking skills.
• Experience handling complex customer inquiries, navigating ambiguity, multitasking, and managing time effectively.
• Proficiency with CRM systems, support tools, chat systems, knowledge bases, and new technologies.
• Familiarity with FCRA standards and compliance, or willingness to learn.
• High school diploma or equivalent; an associate degree is preferred.

Nice to have

• Experience mentoring or guiding team members.
• Proficiency with data analysis and reporting tools.

Culture & Benefits

• Fast-paced, collaborative environment with a focus on continuous learning and process improvement.
• Learning and development allowance.
• Competitive cash and equity compensation with advancement opportunities.
• 100% medical, dental, and vision coverage.
• Flexible PTO, monthly wellness stipend, and up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• In-office perks including meals, commuter stipend, snacks, and beverages.