Director of Customer Success (HR-Tech)

Location: Hybrid work from hirify.global hubs in Denver, Colorado; Nashville, Tennessee; or San Francisco, California, with office attendance 3+ days per week. Domestic travel of up to 25% is required. A relocation stipend may be available for relocation to a hirify.global hub location.

Salary: $233,000–$274,000 USD in San Francisco; $197,000–$232,000 USD in Denver; $179,000–$211,000 USD in Nashville.

Company

hirify.global builds an AI-powered data platform for safe and fair verification decisions used by companies and individuals.

What you will do

• Lead, recruit, mentor, and develop a team of five experienced Customer Success Managers.
• Manage strategic relationships with major customers and serve as an escalation point for critical issues at SVP, VP, and Director levels.
• Develop customer success strategies that improve value realization, satisfaction, retention, and account health.
• Collaborate with Sales, Account Management, Product, Engineering, Support, and Executive teams to address customer needs and improve products and services.
• Monitor performance metrics, manage resources, and improve operational processes and best practices.
• Partner with Account Management to identify and pursue account expansion opportunities.

Requirements

• At least 10 years of experience in Customer Success, Account Management, or related roles.
• At least 6 years of leadership or management experience, preferably in HR-Tech or consumptive SaaS.
• Strong critical thinking, problem-solving, data analysis, and operational improvement skills.
• Excellent written and verbal communication skills, including communication with executive stakeholders.
• Ability to travel domestically up to 25% for customer engagements and team meetings.
• Demonstrated integrity, transparency, inclusiveness, ownership, resilience, and bias for action.

Culture & Benefits

• Fast-paced, collaborative environment focused on solving complex problems.
• Learning and development allowance.
• Competitive cash and equity compensation with advancement opportunities.
• 100% medical, dental, and vision coverage.
• Flexible PTO, monthly wellness stipend, and up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• In-office perks include lunch five times per week, commuter support, snacks, and beverages.