Associate Director of Operations, ALUSB

Location: Rwanda

Company

hirify.global is a pan-African university focused on developing ethical, entrepreneurial leaders through experiential learning and innovative education.

What you will do

• Lead end-to-end operational delivery for the hirify.global School of Business postgraduate portfolio, including the eMBA, fellowships, executive education, and special initiatives.
• Design and launch new programmes by assessing delivery models, resources, risks, dependencies, and scalability.
• Develop and manage programme budgets, monitor financial performance, coordinate reporting, and support invoicing, collections, and reconciliations.
• Lead and develop the operations team while coordinating with academic, finance, procurement, product design, quality assurance, sales and marketing, and campus teams.
• Build operational systems, playbooks, KPIs, and standards to improve efficiency, consistency, scalability, and programme growth.
• Plan and deliver intensive weeks, graduations, conferences, symposiums, retreats, donor engagements, and corporate partner events.

Requirements

• Bachelor's degree required; a Master's degree or equivalent experience is preferred.
• 7+ years of experience in operations, programme management, event management, or a related role.
• Experience managing complex, multi-stakeholder programmes and delivering high-quality outcomes at scale.
• Proven ability to manage budgets, optimize processes, and monitor operational performance.
• Strong project management skills with experience using scheduling, tracking, and delivery tools such as Asana or Trello.
• Excellent problem-solving, organizational, communication, vendor management, and cross-functional collaboration skills.

Nice to have

• Experience in higher education, edtech, or a learner-focused environment.
• Master's degree or equivalent professional experience.

Culture & Benefits

• Collaborative operations environment focused on innovation, efficiency, and operational excellence.
• Work includes cross-functional collaboration with academic, finance, procurement, campus, and external stakeholders.
• The role supports learner success, stakeholder satisfaction, and high-quality educational experiences.