Service Desk Support Analyst

Location: MN, United States (On-site)

Salary: $25.00–$32.00 per hour

Company

hirify.global provides services supported by an Information Technology department serving network partners and business colleagues.

What you will do

• Provide first-line support for technology issues and service requests from network partners and business colleagues.
• Record, track, and own incidents and requests through resolution while keeping customers informed.
• Troubleshoot hirify.global hardware, software, Windows workstations, and business applications.
• Escalate unresolved issues to second-level support teams and coordinate follow-up.
• Provision application accounts, assign group memberships, reset PINs and passwords, and deliver credentials for new applications and services.

Requirements

• Advanced user-level knowledge of Windows 10/11 or macOS.
• Intermediate experience with Microsoft Office and other business productivity software.
• Understanding of user account management, directory services, and Active Directory.
• Strong communication, organization, customer service, analytical, and problem-solving skills.
• Bachelor’s degree in computer science, management information systems, or a related field; qualifying associate degrees and relevant experience may also be accepted, with up to four years of related experience substituting for degree requirements.

Nice to have

• At least one year of customer service support experience for Windows workstations in a business environment.
• Experience installing, configuring, backing up, and supporting Windows workstations.
• Experience troubleshooting or upgrading PC components such as RAM, drivers, and BIOS.

Culture & Benefits

• Regular full-time employment with medical, dental, vision, life, and disability benefits.
• Accident, critical illness, hospital, well-being, legal, identity theft, and pet benefits are available.
• Retirement benefits, paid time off, holidays, leave, and incentive plans are offered to eligible employees.
• Work is performed on-site with an average schedule of 40 hours per week.