Sr. Director/VP, Strategic Account Management (SaaS)

Location: United States; remote

Company

hirify.global provides a Critical Event Management platform that combines real-time communication, intelligent automation, and risk intelligence to help organizations protect people, maintain business continuity, and respond to critical events.

What you will do

• Lead, coach, and develop a high-performing team of Strategic Account Managers.
• Build and execute account strategies focused on retention of 96% or higher, revenue expansion, platform adoption, and long-term customer value.
• Strengthen executive customer relationships and serve as an executive sponsor for key accounts.
• Identify expansion opportunities and partner with Account Executives on renewals, negotiations, and strategic deals.
• Create scalable playbooks, campaigns, and training to improve solution-selling capabilities.
• Partner with Sales, Customer Success, Product, Marketing, and Professional Services while leading account, pipeline, territory, and forecast reviews.

Requirements

• 15+ years of enterprise software sales, account management, or related commercial experience.
• 10+ years of successful leadership experience in a SaaS sales or account management organization.
• Proven success improving retention, expanding strategic accounts, and achieving revenue targets.
• Experience recruiting, coaching, and retaining high-performing teams, with strong executive presence and relationship-building skills.
• Expertise in consultative selling, account planning, opportunity development, negotiation, analysis, presentation, and communication.
• Proficiency with Salesforce or a comparable CRM platform; fluency in English and willingness to travel approximately 30–40% are required.

Nice to have

• Bachelor’s degree in business, finance, economics, marketing, communications, engineering, or a related field.
• Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies.

Culture & Benefits

• Remote work arrangement in the United States.
• Cross-functional collaboration across Sales, Customer Success, Product, Marketing, and Professional Services.
• Focus on customer resilience, business continuity, and measurable retention and growth outcomes.
• Equal employment opportunity and fair employment practices.