Key Account Manager (SaaS)

Location: Tokyo, Japan; on-site

Company

hirify.global is a global SaaS company providing AI- and big-data-powered intellectual property and R&D intelligence solutions.

What you will do

• Manage a portfolio of strategic enterprise accounts and drive customer satisfaction, retention, and revenue growth.
• Build relationships with senior R&D, IP, legal, and innovation stakeholders.
• Lead the full sales cycle for existing key accounts, from needs discovery and solution design through negotiation and contract closure.
• Identify upsell and cross-sell opportunities across the product portfolio.
• Collaborate with Customer Success, Product, and Solution Consulting teams to deliver value-driven solutions.
• Forecast revenue, monitor account performance, achieve sales targets, and provide market feedback to improve products and go-to-market strategy.

Requirements

• Bachelor’s degree or above; business, science, or engineering background is beneficial.
• At least 5 years of B2B sales experience, preferably in enterprise SaaS, IP services, R&D tools, or technology solutions.
• Experience managing key or strategic accounts with complex buying processes.
• Strong consultative selling and stakeholder management skills.
• Ability to explain complex technical or data-driven solutions clearly and compellingly.
• Proficiency in English is required.

Nice to have

• Experience selling to R&D, IP, legal, or innovation teams.
• Additional Asian language skills.

Culture & Benefits

• Work in an international, fast-paced environment.
• Collaborate across Customer Success, Product, and Solution Consulting functions.
• Focus on building long-term customer partnerships and delivering measurable business value.