Customer Success Specialist

Location: Remote from Poland

Company

hirify.global helps startups and disruptive technology companies enter local markets and provides engineers and customer-facing specialists for client product teams, along with local setup and day-to-day support.

What you will do

• Guide developers and clients through a structured 90-day onboarding journey.
• Act as the main contact for new customers, manage expectations, and handle questions, concerns, and escalations.
• Support campaign setup, activation, early optimization, and customer adoption of product workflows.
• Analyze customer and campaign data, focusing on activation, monetization, and spend.
• Validate AI-generated recommendations and translate relevant insights into clear customer actions.
• Coordinate with technical, support, and product teams to resolve issues and improve customer outcomes.

Requirements

• 2+ years of experience in Customer Success, Account Management, Client Services, Sales, or another customer-facing B2B role.
• Strong experience working directly with external clients and managing expectations confidently.
• Commercial awareness, an analytical mindset, and comfort working with data and business metrics.
• Strong prioritization, multitasking, proactive problem-solving, and ownership skills.
• General technical understanding of platforms, integrations, and workflows, plus experience with Salesforce, Slack, or similar tools.
• Strong English at Upper-Intermediate level or higher required.

Nice to have

• Experience in mobile, gaming, SaaS, or ad-tech industries.
• Experience working with AI-powered tools, particularly Claude.

Culture & Benefits

• Supportive, well-organized, and fair working environment.
• Benefits package and local HR support.
• Day-to-day support while working directly with the customer’s product team.
• Further benefit details are shared during the interview process.

Hiring process

• Additional details about the customer team and benefits are provided during interviews.