Customer Success Manager (AI)

Location: Remote-first from anywhere in Spain or Italy; optional office work in Madrid or fully remote work in Italy.

Company

ElevenLabs is an AI research and product company developing voice, creative, agent, and AI audio platforms for consumers and businesses.

What you will do

• Own technical depth and commercial outcomes for customers across Southern Europe.
• Run onboarding, enablement, adoption, and growth across ElevenLabs platforms, speech models, creative tools, and AI Agents.
• Advise customers on production deployment across web, mobile, and their systems.
• Analyze usage and performance data to identify friction and accelerate adoption.
• Own a defined book of business, including renewals, upsells, cross-sell, Gross Revenue Retention, and Net Revenue Retention.
• Collaborate with Sales, Engineering, Customer Success leadership, Product, and Marketing to convert technical wins into revenue.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management supporting complex B2B SaaS, Developer Tools, or AI/ML products in Southern Europe.
• Experience owning and managing a defined book of business.
• Fluency in Spanish, Italian, and English; all three languages are required.
• Experience working across the Southern Europe market, including knowledge of its landscape and cultural nuances.
• Experience building and deploying AI agents.
• Strong builder mindset and ability to innovate across a full region or market in ambiguous environments.
• Experience with API integrations and comfort navigating SDKs.
• Cross-functional experience with Sales, Engineering, Product, and Marketing teams.
• Experience driving revenue outcomes, owning a revenue quota, and identifying, qualifying, and closing cross-sell opportunities and renewals.
• Excellent problem-solving, technical, analytical, communication, and interpersonal skills.
• Ability to build and maintain relationships with customers at all organizational levels.
• Self-motivated and able to work independently in a remote or distributed team environment.

Culture & Benefits

• High-velocity environment with rapid experimentation, autonomous teams, and minimal bureaucracy.
• AI-first culture focused on excellence and measurable impact.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel and an annual company offsite.
• Monthly co-working stipend for employees outside main hubs.
• Remote-first work model with access to the Madrid office.